Important System Upgrade Reminder

As part of our upcoming system upgrade, please note the following important dates and impacts:

Friday, January 30

• All branches will close at 12:00 PM
• This is also the day members who normally receive deposits on the 1st of the month will receive them early due to the weekend

Beginning at 12:00 PM on Friday, January 30, we will start the system upgrade. During this time and throughout the upgrade weekend:

• Access to cash through branches and ATMs will be limited
• Debit card and ATM access may be limited or temporarily unavailable

We encourage members to plan ahead by withdrawing cash and completing important transactions before noon on Friday, January 30.

Thank you for your patience as we complete this upgrade. These changes will allow us to better serve you moving forward.

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A New Season for Your Banking Experience

We’re upgrading our core banking system to bring you a smoother, more modern experience — both in the branch and online. This upgrade will improve digital banking, account access, and the tools you use every day, while keeping the same personal service you trust from KVCCU.

This page is your hub for everything you need to know about the upcoming upgrade, including important dates, service availability, and how to prepare. We’ll continue to update this page as we get closer to go-live, so check back often and know that our team is here to support you every step of the way.

KVCCU System Upgrade Timeline

DECEMBER

December Statement Insert
Your December statement will have a 1 page insert with additional upgrade information. 

Member Upgrade Booklet Arrives
Your booklet explains what’s changing, important dates, and how to prepare for the upgrade.

JANUARY — PREPARE

Get Ready Before Upgrade Weekend

• Review your Member Upgrade Booklet
• Confirm your email address and phone number
• Bill Pay users: save your list of billers and payments
• Watch for reminders via mail, email, and our website

FRIDAY, JANUARY 30 — 12:00 PM

UPGRADE BEGINS

• Online Banking & Mobile Banking go offline
• Debit cards & ATMs move to limited availability
• Branches close early at 12:00 PM

SATURDAY, JANUARY 31 – SUNDAY, FEBRUARY 1

UPGRADE WEEKEND

• Systems remain down or limited
• Debit cards & ATMs continue with limited access
• Our team works behind the scenes to prepare for launch

MONDAY, FEBRUARY 2 — 9:00 AM

WE’RE LIVE!

• Online & Mobile Banking are back online
• Members log in as First-Time Users
• Branches reopen at 9:00 AM
• Staff and support teams are ready to help

AFTER THE UPGRADE

We’re Here for You

• Explore your new digital banking experience
• Re-enter Bill Pay payees as needed
• Visit a branch or call us with questions

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Thank You

Thank you for your patience and preparation as we complete this important upgrade. A new season of banking is here — with the same trusted service you know.